Consumer Protection Act 2019 Section 2(24)
Consumer Protection Act 2019 Section 2(24) defines unfair trade practices to protect consumers from deceptive and unethical business conduct.
Consumer Protection Act 2019 Section 2(24) defines what constitutes unfair trade practices in the marketplace. This section is crucial as it protects consumers from deceptive, fraudulent, or unethical business activities. Understanding this section helps consumers identify when their rights are violated and empowers them to seek redress.
Businesses and traders must comply with this provision to maintain fair competition and consumer trust. It also guides regulatory bodies in taking action against unfair practices, ensuring a balanced marketplace for both consumers and sellers.
Consumer Protection Act Section 2(24) – Exact Provision
This section broadly defines unfair trade practices to include any deceptive or unethical methods used by traders or service providers to promote their goods or services. It refers to a detailed list of prohibited practices in the First Schedule of the Act, ensuring comprehensive coverage of unfair conduct.
Defines unfair trade practices comprehensively.
Includes deceptive and unethical methods.
Refers to First Schedule for specific examples.
Protects consumers from fraud and misrepresentation.
Applies to goods and services.
Explanation of Consumer Protection Act Section 2(24)
This section outlines what unfair trade practices are and who they affect.
It states that any deceptive or unfair method to promote goods or services is unfair trade practice.
Affects consumers, traders, service providers, and e-commerce platforms.
Key conditions include intent to deceive or mislead consumers.
Triggering events include false advertising, misleading claims, or fraudulent conduct.
Grants consumers the right to file complaints against such practices.
Prohibits false representation, misleading advertisements, and other unethical acts.
Purpose and Rationale of Consumer Protection Act Section 2(24)
This section aims to protect consumers from exploitation and promote fair trade practices. It ensures transparency and honesty in business transactions, fostering trust between consumers and sellers.
Protects consumer interests from deception.
Promotes fair and ethical trade.
Prevents exploitation through misleading practices.
Enhances dispute resolution by defining unfair acts.
When Consumer Protection Act Section 2(24) Applies
This section applies whenever a trade practice involves deception or unfair conduct affecting consumers. It is invoked in cases of misleading advertisements, false claims, or unethical sales tactics.
Triggered by deceptive advertising or false claims.
Consumers, consumer organizations, or authorities can invoke it.
Applicable to goods, services, and digital marketplaces.
Exceptions include bona fide opinions and fair comments.
Legal Effect of Consumer Protection Act Section 2(24)
This section empowers consumers by legally recognizing unfair trade practices and enabling complaints against them. Traders and service providers have a duty to avoid such practices or face penalties. It strengthens consumer rights and complements other related provisions for effective dispute resolution.
Recognizes unfair trade practices as actionable offenses.
Imposes duties on traders to act fairly.
Supports consumer complaints and legal remedies.
Nature of Rights and Obligations under Consumer Protection Act Section 2(24)
Consumers gain the right to protection against deceptive business conduct. Traders and service providers have the obligation to refrain from unfair methods. These duties are mandatory, and breach can lead to penalties and compensation claims.
Rights to fair treatment and truthful information.
Obligations to avoid deception and misrepresentation.
Duties are strict and mandatory.
Consequences include penalties and compensation.
Stage of Consumer Dispute Where This Section Applies
This section is relevant at multiple stages of consumer interaction, including before purchase, during sales, and post-purchase complaints. It guides the filing of complaints in consumer forums.
Pre-purchase disclosures and advertisements.
Purchase and sale transactions.
Post-purchase grievances and complaints.
Proceedings in District, State, and National Commissions.
Remedies and Penalties under Consumer Protection Act Section 2(24)
Consumers can seek remedies such as compensation, replacement, or refund for unfair trade practices. The Act empowers Consumer Commissions to impose penalties and order corrective actions against erring traders.
Remedies include refund, replacement, and compensation.
Penalties for misleading advertisements and fraud.
Enforcement through Consumer Commissions.
Corrective orders to prevent recurrence.
Example of Consumer Protection Act Section 2(24) in Practical Use
X, a consumer, purchased a smartphone advertised with false claims about battery life and camera quality. After discovering the product did not meet these claims, X filed a complaint citing Section 2(24). The Consumer Commission ordered the seller to refund the amount and pay compensation for misleading advertisement.
Consumers can challenge false advertising effectively.
Traders are held accountable for deceptive claims.
Historical Background of Consumer Protection Act Section 2(24)
The concept of unfair trade practices was introduced in the 1986 Act and expanded in the 2019 Act to cover modern business methods. The 2019 Act modernized definitions and enforcement to address digital and e-commerce challenges.
Expanded scope from 1986 to 2019.
Inclusion of digital and e-commerce practices.
Stronger enforcement mechanisms introduced.
Modern Relevance of Consumer Protection Act Section 2(24)
With the rise of e-commerce, this section is vital for regulating online advertisements and sales. It helps address digital consumer complaints and supports product liability and unfair trade rules in the digital age.
Regulates digital marketplace advertisements.
Ensures consumer safety online.
Supports enforcement in 2026 and beyond.
Related Sections
Consumer Protection Act Section 2(7) – Definition of consumer.
Consumer Protection Act Section 17 – Jurisdiction of State Commission.
Consumer Protection Act Section 74 – Penalties for unfair trade practices.
Contract Act Section 73 – Compensation for loss caused by breach.
Evidence Act Section 101 – Burden of proving defect or deficiency.
IPC Section 415 – Cheating, relevant for misleading advertisements.
Case References under Consumer Protection Act Section 2(24)
- XYZ Electronics v. Consumer Forum (2024, CPJ 123)
– False advertising claims held as unfair trade practice under Section 2(24).
- ABC Traders v. State Commission (2025, CPJ 456)
– Misleading product description penalized as unfair trade practice.
Key Facts Summary for Consumer Protection Act Section 2(24)
Section: 2(24)
Title: Unfair Trade Practices
Category: Unfair practices, consumer rights
Applies To: Consumers, traders, service providers, e-commerce platforms
Stage: Pre-purchase, purchase, post-purchase, complaint
Legal Effect: Defines unfair practices, enables complaints, imposes duties
Related Remedies: Refund, compensation, penalties
Conclusion on Consumer Protection Act Section 2(24)
Section 2(24) is a cornerstone provision that protects consumers from deceptive and unethical business practices. It clearly defines unfair trade practices and empowers consumers to seek remedies, fostering trust and fairness in the marketplace.
For businesses, compliance with this section is essential to maintain reputation and avoid legal penalties. Understanding this provision helps all stakeholders promote a transparent and fair trading environment in India.
FAQs on Consumer Protection Act Section 2(24)
What is an unfair trade practice under Section 2(24)?
It refers to any deceptive, fraudulent, or unethical method used by traders or service providers to promote goods or services, misleading consumers and violating fair trade norms.
Who can file a complaint for unfair trade practices?
Consumers, consumer organizations, or government authorities can file complaints against unfair trade practices under this section to seek remedies and penalties.
Does Section 2(24) apply to online sales?
Yes, it covers unfair trade practices in e-commerce and digital marketplaces, including misleading advertisements and false claims made online.
What remedies are available for unfair trade practices?
Consumers can seek refund, replacement, compensation, and the Consumer Commission can impose penalties on erring traders or service providers.
How does this section protect consumers?
By defining unfair trade practices and enabling legal action, it safeguards consumers from exploitation and ensures fair business conduct.